Yardi Support Specialist Job at Monarch Investment And Management Group, Grand Rapids, MI

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  • Monarch Investment And Management Group
  • Grand Rapids, MI

Job Description

**Yardi Support Specialist**

Information Technology - -- Grand Rapids, Michigan

Monarch Investment is the 9th largest multifamily property owner in the country with over 66,500 apartments, spanning 21 states along with a ski/snowboard resort in Colorado. We are privately owned and self-managed by a family who truly cares about their people. Why is Monarch Investment growing Our Glassdoor.com reviews speak for themselves, as we don't just fill seats, we foster career paths for professionals like you!

We are actively interviewing qualified candidates for an experienced **Yardi Support Specialist** to join our team at one of our team at our Grand Rapids, MI Corporate office.

The Yardi Support Specialist role provides support to Operations at the Regional and Property level, in working with Yardi and giving guidance on the proper processes and procedures for accurate accounting.

**Essential Job Duties and Responsibilities:**

* Daily interaction with users to assist with questions and corrections needed within the system

* Daily interaction with IT/IS team to ensure Yardi system performance

* Assist with instruction on proper processes and procedures within the system

* Recommendations to Management when additional training is needed with individuals

* Assist users as needed for reporting and accounting questions within the system

* Assist with system errors and data anomalies as needed on daily basis

* Assist with set up of users and permissions within the system

* This position will work closely with the IS Application Administrator(s) to resolve system issues

* User and vendor troubleshooting within the system

* Rotate on an on-call schedule

**Knowledge, Skills, and Experience:**

* Bachelors degree in accounting, finance, or information systems strongly recommended

* 1 to 2 years of General Ledger accounting experience

* 1 to 2 years of experience in Yardi Voyager, Yardi Rent Caf, Yardi CRM

* Experience with TeamViewer

* Experience with Microsoft Teams

* Strong Customer Service Skills

* Strong skill in teaching others processes and procedures

* Demonstrates strong analytical skills, attention to detail & initiative

* Knowledge in SQL Server Stack (DB, SSIS, SSRS, SSAS) and security architecture is a plus

**Compensation & Benefits:**

* Industry competitive pay based on experience plus GREAT Benefits & Perks

* Healthcare starting at low at $30.00 per month for a great, comprehensive plan

* 401k planning and pre-tax contributions including a 3% matching component.

* Dental and Vision Insurance

* Life and Disability Insurance

* Paid Holidays

* Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours

* 20% off rent at any of our owned communities

* Paid additional training/school

* Tuition reimbursement program

* Yearly anniversary gifts

* Discount programs at partnered companies such as Verizon, Expedia, Office Depot and more

***Equal Opportunity Employer***

? **PRIVACY POLICY**

This privacy policy (the Privacy Policy) describes our companys (Company, we, us, or our,) privacy practices regarding information we collect from persons or entities (you or your) who access our website or any applicable mobile applications that may be available for download (collectively, the Site).

**PURPOSE.** The purpose of this Privacy Policy is to inform you about the types of information we gather about you, including information gathered when you visit the Site, and information we may receive from third parties or affiliates in addition to that online information, how we may use that information, whether we disclose that information to anyone, and the choices you have regarding our use of, and your ability to correct, the information. Company strives to help visitors of the Site protect their privacy while using our Site.

THE SITE IS NOT INTENDED FOR CHILDREN AND COMPANY DOES NOT KNOWINGLY SOLICIT OR COLLECT PERSONAL INFORMATION ON THE SITE FROM CHILDREN UNDER THE AGE OF 13. IF COMPANY LEARNS THAT A CHILD UNDER THE AGE OF 13 HAS SUBMITTED PERSONALLY IDENTIFIABLE INFORMATION TO COMPANY THROUGH THE SITE, IT WILL TAKE REASONABLE MEASURES TO DELETE SUCH INFORMATION FROM ITS RECORDS AND TO NOT USE SUCH INFORMATION FOR ANY PURPOSE (EXCEPT WHERE NECESSARY TO PROTECT THE SAFETY OF THE CHILD OR OTHERS, AS REQUIRED BY LAW, OR AS MAY OTHERWISE BE REQUIRED BY LAW).

**YOUR CONSENT AND POLICY CHANGES.** PLEASE READ THIS ENTIRE PRIVACY POLICY CAREFULLY. BY USING THE SITE, YOU EXPRESSLY CONSENT, WITHOUT QUALIFICATION, TO THE COLLECTION, USE AND DISCLOSURE OF INFORMATION, INCLUDING PERSONAL INFORMATION, AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU ARE NOT AUTHORIZED TO USE THE SITE

Company may amend this Privacy Policy from time to time. Should the Privacy Policy be modified in any way, the new Privacy Policy will be posted to this webpage. As we may make changes from time to time without notifying you, we suggest that you periodically review the Privacy Policy. By using the Site after the effective date of any modification to the Privacy Policy, you expressly consent, without qualification, to the collection, use and disclosure of information, including Personally Identifiable Information (that you previously provided or later provide), as described in the new Privacy Policy.

**TYPES OF INFORMATION COLLECTED.** We may collect two types of information: personally identifiable information and non-personally identifiable information. Personally identifiable information is information that identifies you or can be used to identify or contact you (Personally Identifiable Information). We also may collect information that by itself typically cannot be used to identify or contact you, such as demographic information (e.g. age, profession or gender), browser types, domain names, internet service providers, referring/exit pages, date/time stamp, operating system, clickstream data, information about you such as how you use the Site and your communication preferences, and other anonymous statistical data involving the use of our Site (Non-Personally Identifiable Information).

Personally Identifiable Information we collect may include, but is not limited to: your name, email addresses, postal addresses, postal codes, user Internet Protocol (IP) addresses, social security/insurance number, drivers license number, prior addresses, monthly rent paid at prior residences, employers, job titles, income, telephone numbers, credit card information, bank account information and routing numbers, date of birth, gender, age, marital status, user name and password (if you choose to become a registered user of the Site or our products and services), emergency contact information, information about your pets, information about your vehicles including license plate numbers, and other information either desirable or necessary to provide quality services to our customers and visitors. We may also collect information about you such as your use of the Site and communication preferences.

You may choose not to provide your Personally Identifiable Information by not entering it on the Site; however, you will not be able to use certain services and features if those services and features require Personally Identifiable Information in order to function.

.

**HOW WE COLLECT AND USE INFORMATION.** We may collect information in several ways by your use of this Site, as well as from forms you submit to us, personal correspondence, such as emails or letters that you send to us, information you include in an application you complete on the Site, information you provide when scheduling a property visit through the Site, or any other activity through which you identify yourself to us. When you visit the Site, our servers may log your IP address, the URL of your request and oth

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