Job Description
What is American Communities?: American Communities is a family-owned real estate company that focuses on revitalizing apartment communities and transforming them into homes. Our unique recipe for refreshing properties creates vibrant, comfortable, and excellently managed communities. We have also been nominated for "Best Places to Work in Multifamily" six times, including in 2024!
What this Position Does: The Yardi Specialist will excel in managing Yardi Software, possess strong database management skills, and have SQL knowledge. The Yardi Specialist will be overseeing helpdesk operations, ensuring that our team receives timely and effective support. The Yardi Specialist will play a vital role in maintaining the Yardi system, managing data, and providing exceptional helpdesk support to resolve user issues and optimize system use.
The Day-to-Day Responsibilities This Person will be Overseeing:
Lead the Yardi helpdesk function, ensuring prompt and effective resolution of user issues related to Yardi and other systems.
Monitor helpdesk performance metrics, identify trends, and implement improvements to enhance user support.
Offer ongoing support and guidance to ensure users can effectively utilize the Yardi system and resolve any issues they encounter.
Assist with Yardi system upgrades and implementations.
Assist Learning and Development with creating helpdesk documentation, including FAQs, troubleshooting guides, and training materials.
Collaborate with cross-functional teams to identify and implement improvements to Yardi functionality
Conduct regular audits and maintenance of the Yardi system
Identify opportunities for process improvements within the Yardi system and helpdesk operations.
Miscellaneous duties as needed.
Qualifications Involved with the Position : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
What Education and/or Experience You Will Bring to the Table: 1-3 years of experience working directly with Yardi software, property management (multifamily or single-family), real estate industry preferred; strong technical support skills; experience with SQL, SQL queries, coding & scripting.
Computer Skills and/or Office Equipment Knowledge: 5+ years of previous experience working with Yardi property management software in the multifamily industry. Exceptional knowledge of Yardi Voyager, including modules such as Residential Management, Accounting, and RentCafé.
Communication Skills Involved with the Position: Strong communication and teamwork abilities.
Analytical Abilities this Person Will Bring to the Table : Familiarity with accounting and finance principles is preferred; excellent problem-solving skills.
Physical Demands Required : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.
Corporate Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
American Communities Values : All employees in all positions are expected to always act professionally, including but not limited to treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures. For more details on what professional behaviors are expected, please refer to the Employee handbook and AC policies and procedures.
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