Job Description

Job Description

Job Description

The Supply Chain Demand Planner has a passion for coffee and a strong background in the food and beverage industry. They will be responsible for forecasting demand and ensuring the seamless supply of high-quality products across our franchise network. This role is crucial in maintaining optimal inventory levels of coffee, beverages, food items, and other essential supplies, ensuring that our franchisees can consistently deliver the BIGGBY® COFFEE experience to our customers. The Supply Chain Demand Planner will play a major role in maintaining strong relationships with our long-standing vendors and building new supplier relationships needed to grow the business and our growing inventory.

Job Type: Remote w/ Limited Travel

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Demand Forecasting: 

• Develop and maintain product forecasts for limited time products associated with coffee seasons based on historical data, market trends, and input from the primary distributor and internal teams. 

• Regularly update forecasts to reflect seasonal trends, promotional activities, and new product launches specific to the coffee industry. 

• Utilize demand planning software and available tools to create accurate and actionable forecasts tailored to the unique needs of the food and beverage industry. 

• Data Analysis & Reporting: 

• Analyze sales trends, consumption patterns, and other relevant data to continuously improve forecast accuracy. 

• Provide actionable insights and recommendations to ensure accurate and appropriate inventory levels with our distributor. 

• Inventory Management: 

• Monitor inventory levels across the supply chain, including suppliers, distributors, and associated vendors. 

• Support the procurement team to regularly adjust stock levels as needed across the distribution network. 

• Proactively identify and help resolve potential supply chain disruptions, such as shortages of key ingredients or delays in production. 

• Stakeholder Collaboration: 

• Support the Procurement team in negotiating contracts and agreements with suppliers to secure favorable terms and conditions. 

• Provide guidance and support to franchisees on best practices for inventory management, order placement, and demand forecasting. 

• Continuous Improvement: 

• Identify and implement process improvements in demand planning and inventory management to enhance efficiency and reduce costs. 

• Stay informed about industry trends, best practices, and emerging technologies in the food and beverage supply chain, particularly within the coffee industry. 

• Lead initiatives to adopt new tools and methodologies that enhance demand planning accuracy and supply chain agility. 

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

 

ADDITIONAL RESPONSIBILITIES

• Maintain strong relationships with long-standing vendors and create new relationships with vendors and supplies in the industry.

• Manage performance and development needs of all direct reports through annual performance planning and regular performance communication.

Minimum Requirements

Education 

• Bachelor’s Degree in Business Administration, Supply Chain, Food Science, or related field required

• Relevant job experience may be substituted for educational requirements 

 

Experience

• Minimum of 5 years of experience in demand planning, forecasting, or supply chain management within the food and beverage industry, preferably with experience in the coffee or franchising sectors 

• Negotiating experience

• Logistical Management

• Experience working in or with a franchise system highly preferred 

 

Knowledge 

• Knowledge in building projections for seasonal product 

• Understanding of market trends, logistical timing, and ease of resupply

• Strong analytical skills with expertise in statistical modeling and demand planning software. 

• Proficiency in ERP systems and advanced Excel skills; experience with food and beverage inventory management systems is preferred 

• Familiarity with the specialty coffee industry, including knowledge of coffee bean sourcing, roasting, and distribution preferred

• Proficient in MS Office Suite

• Organizational skills 

• Project Management skills 

 

Ability 

• Ability to oversee and improve the procurement process

• Excellent communication skills 

• Ability to communicate professionally and effectively to stakeholders across the organization

• Negotiate financial support for various BIGGBY® events 

• Conflict resolution, relationship management, and de-escalation skills

• Problem-solving skills

• Detail-oriented with strong problem-solving abilities and a proactive approach to identifying and addressing supply chain challenges. 

• Ability to build and maintain relationships with internal and external stakeholders 

• Strategic thinking and planning 

• Ability to build new relationships with new vendors needed to grow the business

 

Licensing / Professional Certification

• APICS certification or similar supply chain management certification preferred

 

Physical Requirements 

Ability to lift up to 40 lbs occasionally

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Other Requirements

• Reliable internet and setting to perform job remotely 

• Requires occasional travel to Home Office in East Lansing, MI, conferences, or other locations as needed

 

 

COMPANY OVERVIEW 

At BIGGBY® COFFEE we are committed to supporting people in building a life they love! We are an aspiring conscious company and we are always looking for individuals to join our team who possess a desire to grow and a willingness to share as a professional and individual. We are a 100% franchise company that has grown to almost 400 locations in 13 states since we started in 1995! 

BIGGBY® COFFEE fanatics consume about 2,500,000 pounds of coffee a year. By 2028, we plan to be 100% farm-direct. Farm-Direct means that we buy directly from the coffee producer and eliminate as many of the unnecessary people in the middle. In turn, those savings go to the farmer to ensure their economic viability and prosperity. Join us on our mission to put a Name, a Face, and a Place to every cup of coffee we serve.

 

 

VALUES & BENEFITS 

At BIGGBY® COFFEE we are committed to supporting people in building a life they love. Acceptable candidates will possess a desire to grow and a willingness to share as a professional and individual. Our core values are: 

Love Unconditionally – Have faith in people and assume their good intentions. Extend grace at no extra charge and illuminate every interaction with love. 

Embrace Growth – Harness the power of limitless possibilities - take risks, fail fast, adapt, grow. 

Live Consciously – Be present, self-aware, and mindful of others. Know who I am and who I want to be. Always have a positive impact on those around me. 

Have Courage – Recognize fear, but challenge what I am afraid of. Be bold, take leaps and embrace the potential to fail. Do the brave thing. 

Kick-Ass – Work with enthusiasm, intensity, and passion. Stay focused and give it everything I’ve got. Push limits and go beyond expectations. 

 

 

BENEFITS & PERKS 

As a full-time Home Office employee, you would receive a variety of benefits including: 

- 5 days of vacation days as a new hire. Vacation days will then increase with your tenure.

- 12 PTO days, 2 Floating Holidays, and 3 Volunteer Days per calendar year. 

- 13 Company-Paid holidays per year.

- A paid sabbatical after every 5 years of employment.

- Family Care Plan (maternity/paternity)  

- Bereavement days 

The BIGGBY® COFFEE Corporate Office also offers ST/LT disability, 401K w/ employer match (up to 4%), $100,000 company-paid life insurance, and medical, dental, & vision insurance. 

We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, a wellness program, discounted pet insurance, discounted BIGGBY® merchandise, discounted college tuition through Davenport University, and more! 

 

 

 

 

BIGGBY® COFFEE loves you for who YOU are. We exist to love people and that includes you! Global Orange Development, LLC is an Equal Opportunity Employer. We encourage and welcome all applicants, whether a member of the LGBTQ+ community, people with disabilities, Black, Indigenous, and all other People of Color. BIGGBY is striving to be a safe place for you to be you and does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. 

*Candidates will be placed in the salary range based on relevant skills and experience requested for the role. 

**Applicants must reside or relocate to a state the BIGGBY® COFFEE Home Office is registered to conduct business in, which are MI, OH, MA, CT, SC, and KY. 

Company Description

At BIGGBY® COFFEE we are committed to supporting people in building a life they love! We are a 100% franchise company that has grown to over 400 locations in 13 states since we started in 1995!

Our core values are ‘Love Unconditionally’ because we want you to extend grace at no extra charge. ‘Embrace Growth’ because we believe in the power of limitless possibilities. ‘Live Consciously’ because we recognize the benefit of being present, self-aware, and mindful of others. ‘Have Courage’ because we expect you to challenge what you are afraid of. And ‘Kick-Ass’ because we want everyone to push limits and go beyond expectations.

At BIGGBY® COFFEE we welcome diversity and value inclusivity as core principles that drive our success. We are committed to fostering a work environment that is welcoming, respectful, and supportive of all individuals, regardless of their backgrounds, beliefs, or identities. We recognize that our differences are our strengths, and that by working together, we can achieve our goals and make a positive impact in the world.

We believe that every employee has the potential to make a valuable contribution to our company, and we are committed to providing equal opportunities for all. We encourage candidates from diverse backgrounds to apply for open positions, and we are committed to providing a fair and equitable hiring process that is free from bias or discrimination.

Company Description

At BIGGBY® COFFEE we are committed to supporting people in building a life they love! We are a 100% franchise company that has grown to over 400 locations in 13 states since we started in 1995!\r\n\r\nOur core values are ‘Love Unconditionally’ because we want you to extend grace at no extra charge. ‘Embrace Growth’ because we believe in the power of limitless possibilities. ‘Live Consciously’ because we recognize the benefit of being present, self-aware, and mindful of others. ‘Have Courage’ because we expect you to challenge what you are afraid of. And ‘Kick-Ass’ because we want everyone to push limits and go beyond expectations.\r\n\r\nAt BIGGBY® COFFEE we welcome diversity and value inclusivity as core principles that drive our success. We are committed to fostering a work environment that is welcoming, respectful, and supportive of all individuals, regardless of their backgrounds, beliefs, or identities. We recognize that our differences are our strengths, and that by working together, we can achieve our goals and make a positive impact in the world.\r\n\r\nWe believe that every employee has the potential to make a valuable contribution to our company, and we are committed to providing equal opportunities for all. We encourage candidates from diverse backgrounds to apply for open positions, and we are committed to providing a fair and equitable hiring process that is free from bias or discrimination.

Job Tags

Holiday work, Full time, Local area, Remote job, Relocation, Home office, Flexible hours,

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