Job Description
Please send resume should you be interested in the following Senior Information Technology Support Analyst position located in Chicago. This is a full-time, direct-hire position with a salary between $80-95K plus awesome benefits. If youre not interested, please pass along to your colleagues as we do pay referral fees.
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Job Title: Senior Technology Support Analyst
Location: Chicago (Downtown)
Salary: $80-95K
OT Eligible: NO
Work Environment: 5 days in-office for the first 30 days, then 3 days in office, 2 days remote
Daily hours: 8am-4pm
HIGHLY PREFER CANDIDATES WITH LAW FIRM EXPERIENCE
Candidates MUST HAVE
Experience leading/mentoring a team
Project Experience
Job Description:
The Technology Support Analyst (Level 3) reports to the Technology Services Manager and provides expert technology support and customer service to all firm employees. The Technology Support Analyst (Level 3) is responsible for resolving inquiries to a wide range of technology requests, including firm standard software applications, computer hardware, phones, printers, operating systems, remote access, and mobile devices quickly and accurately, as well as providing training/knowledge transfer to Level 1 & 2 analysts. The Technology Support Analyst (Level 3) will work directly with technology department service owners as needed to solve complex high priority and high impact issues while ensuring a high degree of customer service. The Technology Support Analyst (Level 3) is responsible for providing individual and small group education on firm-supported software and hardware, will identify training needs, prepare training materials, and conduct new onboarding training.
ESSENTIAL DUTIES AND RESPONSIBILITIES*
Knowledge/Skills/Abilities:
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