Job Description

Job Description

Job Description

Novatech is The Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Imagine working for a company that awards innovation, teamwork, and entrepreneurism. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for,” and we just keep growing! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!

Novatech has an exciting opportunity for you as a Senior Systems Engineer in our Alpharetta, GA marketplace!

Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.

Qualifications

• Managed Service Provider experience a must
• Certifications in networking and routing topologies highly desired - Fortinet, SonicWall, Cisco, Net+ wireless, VLANs
• 8+ years currently working in a core technical area
• 12+ years' experience in an IT department
• Experience with the following technologies: VMware, Microsoft RDS, Microsoft Server Operating Systems SAN
• Excellent analytical skills and problem-solving abilities
• Excellent professional communication skills including excellent oral and written skills

Responsibilities:

• Be a contributing member of the highest escalation team on the support desk
• Troubleshoot server, storage, routing, networking, and connectivity issues in live production environments
• Understanding and troubleshooting problem/incident
• Incident resolution
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring Sharing Best Practice knowledge and lessons learned
• Assisting and providing guidance to peers
• Assisting in the improving the overall customer service experience

Novatech, Inc. Offers:

• Market competitive salary based upon experience
• Mileage reimbursement program
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals
• Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

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