Job-ID: 167049 **SAP Service Delivery Manager**
#ITILMSOffice more 3-5 years Experience Required 0% Amount of Travel English, German Deutsche Telekom Systems Solutions Slovakia s.r.o less ** Your tasks**
Accountabilities
* Manage optimal contract fulfillment for both the client and the company for the duration of the contract
* Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
* Procure services for the client at optimal price and quality
* Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
* Observe and adjust the budgets and cost reduction
* Procure services in compliance with the deadlines and the expected service levels
* Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
* Handle customer complaints and escalations within the framework of the complaint management process
* Process claim management towards customer
* Manage continuous improvement of delivered services
* Manage and evaluate changes in dynamic documents in compliance with document management
* Develop and drive innovation within the customer base.
* Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.
**Requirements**
Education
* Bachelor of Information technologies
Certification
* ITIL V3 Foundation, SeM Advanced
Experience
* Minimum 3 years of experience in ICT Delivery Service Management
Language
* English - Advanced (C1)
Financial skills
* Finance and billing- Advanced
IT Technical skills
* General IT overview- Advanced
* Process knowledge- Advanced
* TSI portfolio knowledge- Advanced
* MS Office- Advanced
* ITIL v3/v4 knowledge - Advanced
Soft skills
* Customer orientation- Expert
* Excellent leadership- Advanced
* Communication skills- Expert
* Negotiation skills- Advanced
* Time management- Expert
* Problem solving ability- Expert
* Result orientation- Expert
* Presentation skills- Advanced
Others
* Self-motivated individual with excellent interpersonal communication and influencing skills
* Excellent motivator with ability to achieve results
* Able to resolve issues independently
* Excellent Customer interface
* Sound knowledge of project management principles
* Mature specialized professional knowledge (deep understanding of a specific professional field)
* Analytical and problem solving attributes
* Exhibiting tact and diplomacy
* Experience of post-sales support - advantage
* Cost control and budget planning
**Benefits**
* Possibility of Teleworking or Home office
* Cafeteria - individual financial benefit
* Trainings and development opportunities (Coursera, Percipio full access for free)
* Pension savings contribution
* Extra vacation days
* Referral bonus /financial/
* Discounts at various providers in Koice
* Team buildings online
* Work-life Program and Coaching
* Health Weeks
* Sport Activities
* Weekend Events
* Doctors at workplace
* Credit card
* Rotations possibilities
> Show more ** Your Profile**
**Requirements**
Education
* Bachelor of Information technologies
Certification
* ITIL V3 Foundation, SeM Advanced
Experience
* Minimum 3 years of experience in ICT Delivery Service Management
Language
* English - Advanced (C1)
Financial skills
* Finance and billing- Advanced
IT Technical skills
* General IT overview- Advanced
* Process knowledge- Advanced
* TSI portfolio knowledge- Advanced
* MS Office- Advanced
* ITIL v3/v4 knowledge - Advanced
Soft skills
* Customer orientation- Expert
* Excellent leadership- Advanced
* Communication skills- Expert
* Negotiation skills- Advanced
* Time management- Expert
* Problem solving ability- Expert
* Result orientation- Expert
* Presentation skills- Advanced
Others
* Self-motivated individual with excellent interpersonal communication and influencing skills
* Excellent motivator with ability to achieve results
* Able to resolve issues independently
* Excellent Customer interface
* Sound knowledge of project management principles
* Mature specialized professional knowledge (deep understanding of a specific professional field)
* Analytical and problem solving attributes
* Exhibiting tact and diplomacy
* Experience of post-sales support - advantage
* Cost control and budget planning
> Show more ** This is what we offer**
Home office/mobile working possible Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms. Canteen on-site Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office. > Show less * 1 Location
1 How to apply
on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.
By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.
e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request. 2 WORK-LIFE@T-SYSTEMS Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life this is admittedly not always easy.
Take charge of your life. We expressly integrate the reconciliation of work and private life into our corporate culture. Diverse measures in the focal areas Working time and location, Health and fitness, Family and Social aspects ensure improved reconciliation of work and private life for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality. Detailed information can be found in the category > on our career website. 3 Your Development We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.
We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category > on our career website. 4 Compensations & Benefits Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.
on our career website.
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