Job Description

Job Description

Job Description

Location: Patricia Handy Place for Women; In-person

Status: Full-Time; Non-Exempt

Shift : Sunday - Thursday 11:00 PM - 7:00 AM

Organization Overview:

N Street Village supports women in Washington, D.C. experiencing homelessness by providing a wide range of services, housing, and advocacy in an atmosphere of dignity and respect. We are looking for dedicated professionals passionate about making a tangible difference in people’s lives.

Position Overview:

As a Program Associate, you will be part of an interdisciplinary team providing essential services to women participating in N Street Village’s programs at Patricia Handy Place for Women, which includes low barrier and temporary shelters. You will play a crucial role in ensuring a safe, welcoming, and supportive environment for the women we serve.

Key Responsibilities:

• Develop positive rapport with clients through routine contact and communication
• Assist with program setup, including preparing breakfast, lunch items, toiletries, laundry, and activity sheets
• Help close the program each day by cleaning and maintaining day program areas
• Serve meals to clients
• Conduct program intake and initial health and wellness screenings
• Respond to immediate client needs, de-escalate crisis situations, resolve conflicts, and enforce program rules
• Complete necessary program documentation, including daily activity sheets, reports, and incident reports
• Support care coordination tasks such as referrals for services and residency forms
• Report serious incidents and sensitive program information to the Program Manager
• Collaborate with volunteers and partner agencies providing services to the women
• Attend program team meetings, staff meetings, and supervision meetings as required
• Build and maintain strong working relationships with colleagues, external partners, and stakeholders
• Participate in quality improvement activities to enhance program policies and client outcomes
• Adhere to N Street Village’s policies and procedures
• Perform other duties as assigned

Required Qualifications:

• Bachelor’s degree with 1 year of direct social services experience, or
• High School Diploma (or equivalent) with 2 years of direct social services experience, or
• High School Diploma (or equivalent) with 5 years of work experience

Preferred Qualifications:

• Experience working with vulnerable populations, particularly those facing addiction and mental illness
• Familiarity with DC’s Homeless Management Information System (HMIS)
• Knowledge of issues affecting homelessness and other vulnerable populations
• Understanding of trauma-informed care
• Commitment to inclusivity, providing services without regard to race, religion, ability, sexual orientation, or gender identity
• Experience with, or willingness to learn, data visualization techniques and software

Skills and Competencies:

• Strong cultural competence and ability to communicate effectively with diverse populations
• Excellent interpersonal, problem-solving, and crisis management skills
• Ability to work independently and with minimal supervision
• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Commitment to N Street Village’s mission, vision, and values
• Demonstrates respect for individual differences and cultural diversity
• Ability to lift up to 25 pounds

The Village Benefits Offerings:

Health/Wellness:

• Medical, Dental, Vision
• Accident, Hospital, and Critical Illness Plans
• Employee Assistance Program
• Short-Term and Long-Term Disability

Financial:

• 403(b) Retirement Savings Plan
• Flexible Spending Accounts
• SmarTrip Pre-Tax Commuter Benefits

Insurance:

• Life Insurance

Time Off:

• Annual Leave
• Sick Days
• Floating Holidays

If you are passionate about making a positive impact in the lives of women facing homelessness, we encourage you to apply!

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