Product Specialist Job at Teleperformance-Turbo Tax, Forest Park, IL

eDcwQit0cDI4b1ltSVRPWUZ6ZVBMb3dYTWc9PQ==
  • Teleperformance-Turbo Tax
  • Forest Park, IL

Job Description

Gig Description

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.  

****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****  

Experience/Skills

TEAM / LEADERSHIP SKILLS:  

  • You demonstrate a sincere desire for a quality customer experience  
  • You have a team player attitude  
  • You promote a positive work environment  
  • You thrive in a fast-paced environment and handle change well   
  • You have a collaborative approach to problem solving and like sharing feedback  
  • You understand the value of your individual impact on the team and company's success  

  TECHNICAL / FUNCTIONAL SKILLS:  

  • You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone  
  • Computer skills:   You exhibit an intermediate level of knowledge in the relevant operating systems and software environment  
  • You have experience with software troubleshooting abilities  
  • You know how to modify your communication style to meet customer needs and tone  
  • You possess customer service skills  
  • You are able to simplify and communicate complex ideas to customers  
  • You have the ability to diffuse situations with angry customers  
  • You are comfortable in a training environment that includes watching self-paced training module videos  
  • You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts  
  • You are willing to step-in as needed including answering questions from customers via chat   

ANALYTICAL SKILLS:  

  • You are able to research, analyze and determine an appropriate course of action in a variety of situations  
  • You can solve complex problems while exercising good judgment  
  • You have critical thinking and problem solving skills  

  ORGANIZATIONAL SKILLS:  

  • You demonstrate initiative and the ability to multitask.
  • You work well under pressure of meeting team productivity goals.
  • Successful candidates must be willing to meet service level and contact per hour commitments.
  • You understand and accept schedule adherence in a call center environment  
  • You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue  

KNOWLEDGE / BACKGROUND EXPERIENCE:  

  • You are a High School graduate  
  • Preferably, you have basic knowledge of tax laws and tax concepts   
  • Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary  

BEHAVIORAL COMPETENCIES  

  • You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
  • You are comfortable being on camera with your customers and understand the value of humanizing the interaction  
  • You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships  
  • You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions  
  • You possess active listening skills and know how to ask probing questions to arrive at answers quicker  

Operating Hours

  • Operating Hours : 8am to midnight EST ; Monday to Sunday
  • Required Minimum Hours : 30 hours per week
  • Peak Period :
    • April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
    • April 15, 2025: 8am-3am EST/EDT
    • $5 Turbo Bonus Boost per hour.
      • Applicable to all hours worked from April 9th to 15th.
      • Service Providers (SPs) must meet the required minimum of 30 hours per week.
      • Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th

*These times may be revised periodically based on business needs

MINIMUM HOURS TO BE WORKED EACH WEEK

You must work a minimum of  30  hours   each week   on all schedules

Mandatory Requirements

  • Must reside in the USA
  • Must have passed background check and pass tech check in order to attend certification.
  • Must be on camera during certification.
  • Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
  • Service Provider (SP) must have the following Hardware Requirements.
    • Windows Computer (Mac and Chromebooks are not permitted)
      • Windows 10 or 11
      • AMD or Intel Core Series (I3-I9)
      • At least 8gb of RAM
      • Webcam
      • Wired Mouse
      • USB Headset
      • Wired Internet Connection

Conflict of Interest

  • Cannot hold Gigs with Column Tax or any Intuit Vendors

Training Information

Duration

20 Hours

Price

$79.99  USD

Course Details

Job Tags

Hourly pay, Shift work, Night shift, Sunday,

Similar Jobs

Meda Health

Travel Nurse RN - Interventional Radiology - $3,264 per week Job at Meda Health

 ...Job Description Meda Health is seeking a travel nurse RN Interventional Radiology for a travel nursing job in Rochester, New York. Job Description & Requirements ~ Specialty: Interventional Radiology ~ Discipline: RN ~ Start Date: 01/06/2025~ Duration:... 

TechnoGen

Snowflake Engineer Job at TechnoGen

Role : Snowflake/Matillion EngineerDuration : 6 Months ContractLocation : 100% Remote OptionInterview Type : Video InterviewDescriptionWe are seeking a contractor to add to our team.Capital markets domain experienceAt least 1 year of hands-on ( not POC or... 

DoorDash

Delivery Driver - Sign Up and Start Earning Job at DoorDash

 ...Delivery Driver - Sign Up and Start Earning at DoorDash summary: As a Delivery Driver...  ...scooter) and a smartphone to start making money. Its that simple. You can even sign up and...  ...and with no deposit fee - ever. Earn extra money for your goals: Achieve your short... 

Global Relay

Account Based Marketing (ABM) Manager Job at Global Relay

 ...Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most... 

NBCUniversal

NBCU Local Bay Area - Production Assistant Internship - Summer Job at NBCUniversal

 ...also home to multicast networks NBCLX, COZI TV and TeleXitos, the regional cable news...  ...and several in-housecompanies including production company LXTV, marketing and promotions company...  ...-air and digital schedules. Interns will assist in the production of daily content and...