** IT Tech Support Specialist**
**Job Category****:** Full-Time **Requisition Number****:** ITTEC002567 Showing 1 location **Job Details**
**Description**
We are hiring a Tech Support Specialist in our IT Department! This journey-tech level position is responsible for completing or appropriately escalating IT Service Desk tickets in a timely and accurate manner. This position is also responsible for the installation, configuration, maintenance, and upkeep of all endpoint devices and peripherals, "hardware-based" systems, voice systems, and basic network connectivity.
The starting wage for this position is $21.50-$22.58 per hour.
This is a full time position with a schedule of Monday-Friday.
Hilltop offers GREAT Benefits, such as Medical, Dental, Vision, Paid Time Off, 4% 401K Match, Free and Supplemental Life Insurance, Flexible Spending Account with 50% Dependent Care Match, Tuition Reimbursement, Employee Assistance Program, and a Great Culture!
Accepting applications for this position until 12/15/21.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- On daily basis, responsible for handling service desk requests, troubleshooting the customers' technical problems, and training end users on use of hardware and basic software programs. Also performs routine and preventative maintenance tasks.
- May respond to service desk requests for assigned facilities on an as needed basis.
- The types of systems this position supports include but are not limited to: Endpoint Devices (computers, laptops, kiosks, etc.); Mobile devices (smartphones, tablets, ipods, etc.); Perpherals; Audio/visual equipment and systems; Emergency response system; Voice systems; Physical access systems (door lock and security cameras); Basic network connectivity (communication lines, routers/switches, patch panels, wifi & access points, resident/guest wifi access, cabling, etc.)
- Essential duties include but are not limited to: installation/configuration of hardware and software; monitoring & resolution of operational issues; optimization & improvement of system functionality; antivirus/spyware detection, security & threat protection; system upgrades, updates & modifications; troubleshooting & problem resolution; documentation of system configuration, operating procedures, service records, etc.
- Provides technical guidance, training, and recommendations in areas of specialty/expertise. This position does not supervise others
- May write and maintain custom scripts/programs to increase productivity, system efficiency and integration.
- Works small to medium technical support services projects and/or participates as member of larger projects.
**GENERAL DUTIES AND RESPONSIBILITIES**
- On Call Participation: Included in the primary on call rotation schedule for Level 1 support.
- Other duties as assigned.
***CLEARANCES & HEALTH REQUIREMENTS***
The following background checks are conducted by Hilltop Community Resources:
* Hilltop Criminal Background Check
* Sex Offender Registry
* Driving Record
* Colorado Adult Protective Services Background Check (CAPS)
* Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
* Non-Facility Fingerprint Card
* Tuberculosis (Tb) Skin Test
* COVID-19 Vaccination
* Influenza Vaccination
* Any other required vaccination
* Post Offer Employment Testing *Medium (w/out transfer)*
**Qualifications**
**Skills**
**Required**
**Critical Thinking** *Expert* **Fluent in Speaking English** *Expert* **Fluent in Reading English** *Expert* **Fluent in Writing English** *Expert* **Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
Associates or better in Computer Science or related field.
**Experience**
**Required**
Associate Degree in Information Technology or related field and two years of experience; or equivalent combination of education and experience.
**Licenses & Certifications**
**Required**
Driver License
Proof of Auto Insurance
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