Job Description

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

This position is located in Texas!

Schedule: Monday through Friday 2pm - 10pm OR 3pm - 11pm

Requirements

TS/SCI with poly required

• Bachelor of Science
• 5 years of related experience may be substituted for a degree.
• Customer Service
• ServiceNow Ticketing System

One of the Following Certifications Required:

• A+

• Network+

• CCNA Security

• CySA+

• GICSP

• GSEC

• Security+

• CND

• SSCP

• CASP

• CCNP Security

• CISA

• CISSP

• GCED

• GCIH

• CCSP

Benefits

• Health & Life Insurance
• Dental Insurance
• Disability Insurance
• 401K Retirement Plan with Matching
• Tuition Assistance
• Vacation and Sick Leave
• Hiring Bonuses
• Referral Recruitment Program

Job Tags

Similar Jobs