Job Description

The purpose of the supervisor position is to assist in ensuring the flow of communication of all onsite/field processes. The position requires a positive attitude and commitment to excellence. Also requires good time management and strong communication lines with technicians, other team leads, technical support, area manager, and clients.

The supervisor will be supported and directed by the area service manager. The supervisor will distribute information, and work practices amongst their team. The supervisor will assign, and delegate work responsibilities to team members, creating a proactive work environment. You onboard/offboard new employees, assess skill level of team members, identify training requirements, and help aid the development of the team and their knowledge base. You will ensure parts usage is properly recorded, and accurate logs are made of all service interaction and shift events.

KEY RESPONSIBILITIES

The supervisor will meet with client shift leaders throughout the shift to build, strengthen and maintain strong customer relationships. The supervisor will discuss machine priority to help meet client deadlines. Schedule maintenance time, ensuring lowest impact possible to client job runs. Communicate and retain information of events on the floor, reporting to the area manager any excessive downtime or unresolved issues through e-mail, phone, or face to face. The supervisor will be responsible for the transfer of information of shift events to team leads when necessary.

Qualifications

• 3+ years experience in Electronics Technology, Computer Technology, or other technical related field or 2 years of supervisory experience.
• Ability to travel by air and ground.
• Valid driver’s license and must be able to meet and maintain a qualified driver’s status according to the company Motor Vehicle Policy. Motor vehicle records may be verified.
• Available to work evenings and/or weekends to support facility schedules. May include working with short-notice and on-call responsibilities.
• Fluent in English, both written and verbal.
• Must be self-motivated, organized and responsible to plan, execute, and document.
• Must be able to complete work responsibilities with little supervision. Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets.
• Ability to work effectively as a team member, assisting when and where needed.
• Background check will be conducted.

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