Customer Experience Agent Job at Ramp, New York, NY

d0xZRDhkVnk4SVFuSURxZUdEYUlLSWNST0E9PQ==
  • Ramp
  • New York, NY

Job Description

About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it's working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company's #1 Most Innovative Company in North America, LinkedIn's #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

Ramp is looking to hire phone customer support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.

As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You'll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You'll be the first line of defense for our customers and the voice of the customer to the rest of the team!

What You'll Do
  • Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
  • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment
  • Work directly with some of the fastest growing companies in the US
  • Help Ramp scale effectively by handling support requests over phone, email and chat
  • Help us maintain a industry leading satisfaction rate with our customers
  • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
  • Learn the Ramp Platform inside and out to maximize effectiveness with our customers

What You Need
  • Ability to work on the weekends
  • Ability to provide support to customers over phone predominantly; and occasionally email, and live chat
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time
  • Ability to work evenings and weekends as needed

Nice to Haves
  • Experience working with Zendesk tooling

Benefits (for U.S.-based full-time employees)
  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
    • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $5,000 per year)
  • WFH stipend to support your home office needs
  • Wellness stipend
  • Parental Leave
  • Relocation support for NY
  • Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Tags

Full time, Home office, Relocation package, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

NVR, Inc.

Mortgage Loan Officer Job at NVR, Inc.

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.

Remote Career

Remote Data Entry Jobs - Work From Home Job at Remote Career

 ...the job Remote Data Entry Jobs - Work From Home Remote Data Entry Jobs...  ...work environment Multiple shifts are readily available from early morning to night and no experience is needed....  ...sufficient opportunity for growth Part-time readily available - select the... 

Leidos

Balochi Linguist Job at Leidos

 ...Description Leidos is currently seekingexperienced and highly qualified Senior Spanish Translators/Linguists to support the company National Security Programs. The linguist will perform a full range of activities in processing materials or participating in... 

Grease Monkey

Automotive Center Manager Job at Grease Monkey

 ...delivered with speed and precision. Position Overview The Center Manager is responsible for the successful operation and profitability...  ...Management Training Marketing Campaigns Management Car Wash Management Welcome customers immediately in a professional... 

Speech Pathology Group

Speech-Language Pathology Assistant (SLPA) Job at Speech Pathology Group

 ...meeting established objectives/goals * Pursue professional growth through conferences, workshops, and coursework. Why Choose Us?* SLPA Supervision and Mentoring * Therapy Materials/Resources * Free Professional Development Opportunities * Comprehensive Health...