Job Description

Job Description

Job Description

The COO of Multifamily Residential will oversee daily operations of a growing portfolio of Class A and B market-rate and subsidized rental properties across multiple states. This role involves managing property staff, operations, and resident relations to optimize asset values, rent growth, expense management, and resident satisfaction. A positive attitude, problem-solving skills, and a sense of ownership are essential.

Responsibilities:

• Supervise all property operations and provide thorough training to property staff.
• Oversee financial performance, analyzing and summarizing operating budgets, monthly financials, weekly progress reports, and other key performance indicators (KPIs).
• Ensure resident activities (move-ins, move-outs, renewals, collections, etc.) comply with lease agreements.
• Facilitate resident relations and respond professionally to service requests and queries.
• Maintain exceptional living conditions for all residents.
• Promote sound property management principles and provide continuous support to property staff.
• Fulfill Property Manager duties as needed based on business demands.
• Ensure properties remain in excellent physical condition.
• Collaborate with upper management to develop company policies and long-term goals.
• Develop and coordinate marketing and leasing efforts.
• Manage service contract negotiations and implement purchasing and expense control strategies.
• Interview, hire, and train employees.
• Address and resolve employee complaints and conflicts with Human Resources support.
• Oversee capital projects, implementing large-scale improvements to the portfolio.
• Collaborate with Finance, HR, and IT to implement new processes and software solutions.

Requirements:

• 7-10 years of upper management/executive experience in residential property management.
• Extensive experience in financial management, project management, leasing, and facilities maintenance.
• Bachelor's degree required; Master's in Business, Finance, Management, or related field preferred.
• Willingness to travel 30-50% of the time as needed.
• Proficiency with technology and experience implementing processes and software solutions.

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