Job Description
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Curious ? Come Collaborate with Us and Deliver Excellence !
Full-Time, Hybrid - Flex option allows work at home and in the office. Candidates must reside within a 2-hour radius of 1336 SE 47th Street, Cape Coral, FL 33904, willing to relocate with a provided relocation package, or is currently located in the Atlanta, GA area within a 20-mile radius of an international airport, Travel up to 50% of the time
Why Insite you ask? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within 1 month of start date, relocation assistance to the Cape Coral, FL area. Also, while delivering Excellence to our employees and clients, we also like to have fun! Snacks, community volunteering, potlucks, theme days, games, clubs, and not to forget Hawaiian Fridays!
Insite helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences
As a Technology Consultant, you will be instrumental in guiding our clients through their contact center technology strategy and solving complex challenges related to Contact Center as a Service (CCaaS). Your partnership with clients will ensure their success and positive transformation.
As a member of our Technology Delivery Group, you will tackle intricate technical problems through various activities, including data analytics, migrations, assessments, and root cause analysis. You will compare platforms, select solutions, and assist in the implementation of diverse systems. This role allows you to operate independently with clients and collaborate effectively within a team environment.
You will continuously research topics to achieve expert-level competency, identify new project opportunities, manage timelines, participate in planning, and provide overall CCaaS expertise. Additionally, you will support other Consultants and Analysts, offering feedback after client meetings and calls.
How you can take Ownership of this role:
What you will bring to the table:
What you may bring to the table:
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