Job Title: Call Center Manager (Full On-Site near Bloomington, MN)
Location (city, state): Bloomington, MN
Hours: Monday-Friday 8AM-430PM
Industry: Healthcare
Pay: Up to $70K, depending on experience
About Our Client:
A leading provider in the healthcare industry, the organization values hard work and rewards dedication with a supportive workplace culture. Employees are given opportunities to grow and are part of a team that celebrates achievements with regular company-wide events. They are committed to providing high-quality care to its patients and is always looking to add skilled and dedicated professionals to their team.
Job Description:
As the Call Center Manager, you will play a crucial role in ensuring the operational flow and routine of the call center is at peak efficiency. You will be responsible for leading a team of 1 supervisor and 10 call center representatives in scheduling, patient financial inquiries, and general questions. You will create the schedule for the call center representatives, monitor and review physician schedules, manage new patient allocations and open appointment slots, monitor answering service and website emails; ensuring timely follow up to the patient, manage reminder calls/texts/emails within the EMR system, manage patient portal invites, patient questions, and administrative set up, serve as the point of contact for physician call ins and time off requests, ensure chart preparation is completed accurately and efficiently, manage patient experience-ensuring best practice and core values are met by each team member, ensure the clinic is opened and closed per standards, participate in leadership meetings, conduct 1:1 conversations with your team, perform auditing routines, and report KPIs to senior leadership.
Key Responsibilities:
Requirements:
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
...minded professionals, ready to help with any problem, whether its forklift sales, equipment rental, warehouse equipment and racking, dock... ..., the plan documents will always govern. The Forklift PM Technician will be responsible for inspecting, servicing, troubleshooting...
...Position Type: SUPPORT STAFF/Regular EA - Library Date Posted: 10/2/2024 Location: Bridge Valley Elementary... ...Date: 11/29/2024 POSITION: Library Assistant - Instructional (P art-time/No benefits) LOCATION: Bridge Valley Elementary...
...work? Are you interested in a rewarding career with good pay, FREE benifits, great experience, and a great State of South Dakota retirement? We are currently hiring Correctional Officers at the Roberts County Sheriffs Office. Our starting pay is $20.00 per hour and we...
...CORPORATE TRAINER Jasper Group is seeking a Corporate Trainer with LMS experience to design and deliver impactful training programs that drive growth and success. Ideal for candidates with an educational background, this role includes developing engaging onboarding...
...Job Description Job Description Stainline Operator / Color Specialist - 1st Shift JOB OVERVIEW: A stain line operator operates a water-based stain machine. Primary responsibilities include being able to understand Standard Operating Procedures (SOP), setting...