Job Description

Overview:

POSITION SUMMARY:

The incumbent in this position is responsible for safely handling guests and patrons vehicles to ensure proper parking, securing, and handling of keys. This position also c ourteously and efficiently provides parking tickets and/or receipts and collects parking fees from patrons at Valet/Coat Check window and lot locations.

Responsibilities:

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Always display positive and professional attitude and presentation when communicating with guest.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Responsible for the staging of guest vehicle.
• Responsible for parking guest vehicle in the parking garage.
• Responsible for retrieval of vehicles in a timely manner.

• Maintain cashier work area in a clean, neat manner.
• Remove trash at end of shift.
• Collect appropriate amount of money in exchange for parking ticket/receipt.
• Keep money and tickets neat and secure.
• Assists guests with the checking in of coats, hats and/or umbrellas in a friendly and professional manner.
• Issues claims checks for articles checked and returning articles on receipt of check.
• Maintains cleanliness of coatroom.
• Maintains hanger tickets to assure numbers are on correct hanger and hanger is in correct slot on rack.
• Informs next shift of anything that may have happened regarding coatroom.
• Reconcile daily cash drawer.
• Adhere to cash handling procedures.
• Informs next shift of anything that may have happened regarding coatroom.
• Reconcile daily cash drawer.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

Qualifications:

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School diploma or equivalent required. The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Good drivers record within the last 48 months and cannot have more than 3 points on record.
• Must provide a current driving record.
• Must be tolerant of moderate to severe weather conditions.

KNOWLEDGE OF:

• Excellent customer service skills
• Basic math skills.
• 10-Key calculator.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Drive and handle cars of all makes and models, and all types (ie. Automatic, manual, etc.).
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Must be able to walk/run 90% of shift and stand 10% of shift.
• Must be tolerant of running, stooping, and bending for long periods of time

Additional Details:

Age Requirements:
18+ Hard Rock International (USA), Inc.

Job Tags

Holiday work, Flexible hours, Shift work, Night shift,

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